Terms of service

OVERVIEW

Welcome to Crystal Lumina! The terms “we”, “us” and “our” refer to Crystal Lumina. Crystal Lumina operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Crystal Lumina is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are of the age of majority in your state or province of residence, and you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information, such as email, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account and all account activity. You may not transfer, sell, assign, or license your account to anyone else.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately represent our products and services. However, colors or appearance may differ due to your device or screen settings. We do not guarantee that any product will meet your expectations or exactly match online representations.

All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities to any person, region, or jurisdiction at our discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Crystal Lumina reserves the right to accept or decline any order at its discretion. Orders are not accepted until we confirm acceptance and process payment.

Please review your order carefully before submitting, as cancellations may not be accommodated after acceptance. If we cannot accept, change, or cancel an order, we will attempt to notify you via email, billing address, or phone provided.

All purchases are subject to our Refund Policy. You represent that your purchases are for personal or household use, not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the one in effect at the time of order and shown in your order confirmation. Prices do not include taxes, shipping, handling, customs, or import charges unless expressly stated.

Promotions may be governed by separate terms. If a conflict arises, the promotion terms will govern.

You agree to provide accurate, current, and complete purchase, payment, and account information, and promptly update your information as needed.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content in our Services, including trademarks, logos, images, graphics, videos, and text, is owned by Crystal Lumina, its affiliates, or licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, display, download, or transmit any material without prior written consent. All rights not expressly granted are reserved by Crystal Lumina.

SECTION 7 – OPTIONAL TOOLS

Third-party customer tools may be provided “as is” and “as available.” We do not monitor or control these tools and assume no liability. Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for third-party content or services. Accessing third-party websites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Crystal Lumina is powered by Shopify, which enables us to provide Services. All sales are made directly with Crystal Lumina. Shopify is not responsible for any aspect of sales or purchases, including injury, damage, or loss. You release Shopify from all claims related to your purchases.

SECTION 10 – PRIVACY POLICY

Personal information collected is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and agree to these policies.

SECTION 11 – FEEDBACK

By submitting feedback, you grant Crystal Lumina a worldwide, perpetual, royalty-free license to use it for any purpose, including commercial use. You warrant that you own the feedback and it complies with these Terms. We are not obligated to maintain confidentiality or pay compensation for feedback.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time.

SECTION 13 – PROHIBITED USES

You may use the Services for lawful purposes only. Prohibited actions include, but are not limited to: unlawful activities, intellectual property infringement, harassment, transmitting viruses, spamming, or interfering with Services. Violation may result in suspension or termination of your account.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice. You remain liable for amounts due. Certain sections, including Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Privacy Policy, survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services and products are provided “as is” without any express or implied warranties, including merchantability, fitness for a purpose, durability, or non-infringement. Some jurisdictions do not allow disclaimers of certain warranties; these may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Crystal Lumina, Shopify, and affiliates are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of Services or products, including lost profits, lost data, or replacement costs.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Crystal Lumina, Shopify, and affiliates from claims, damages, or liabilities arising from your breach of Terms, violation of laws, or use of Services.

SECTION 18 – SEVERABILITY

If any provision is found unlawful or unenforceable, it will be severed. Remaining provisions remain valid and enforceable.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute waiver. These Terms, along with posted policies, constitute the entire agreement.

SECTION 20 – ASSIGNMENT

You may not assign this agreement without prior written consent. Crystal Lumina may transfer or assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms and any agreements for Services shall be governed by and construed in accordance with the laws of the United Kingdom. You and Crystal Lumina consent to jurisdiction and venue in UK courts.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update or replace any part of these Terms by posting updates to our website. Continued use constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to crystalluminaa@outlook.com.

Crystal Lumina
Email: crystalluminaa@outlook.com
Phone: +8613422123084