Refund policy

30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at crystalluminaa@outlook.com. Returns must be sent to the address provided after your return request is approved.

Important: Items sent back without prior approval will not be accepted.

Damages & Defective Items

Please inspect your order upon receipt. If your item is defective, damaged, or damaged during shipping, contact us immediately at crystalluminaa@outlook.com.

  • We will cover the return shipping costs for damaged or defective items.

  • Once verified, we will provide a return shipping label and instructions for sending the item back.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure about a product, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return is approved, you can place a separate order for the replacement.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without justification.

  • Items must be returned unworn or unused, with tags, and in their original packaging

  • Receipt or proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • We will process your refund request within 48 hours of approval.

  • Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at crystalluminaa@outlook.com.